Frequently Asked Questions

Pricing is based on vehicle type, distance, duration, and time of day. You will receive an all-inclusive quote before confirming — no hidden fees, no surge pricing.

We accept all major credit and debit cards, Apple Pay, Google Pay, and corporate invoicing for approved accounts.

A 20% gratuity is standard and included in your quoted price. Additional gratuity for exceptional service is always appreciated but never expected.

Our fleet consists exclusively of 2024–2026 model-year vehicles. Every vehicle is maintained to showroom condition and detailed before each service.

Yes. We operate Austin's largest eco-friendly luxury fleet, including Tesla Model X and Lexus hybrid vehicles. Ask about our carbon offset program.

Every vehicle includes complimentary WiFi, bottled water, phone chargers, and premium climate control. Specific vehicles offer additional amenities listed on our Fleet page.

Every chauffeur passes a rigorous multi-stage process: comprehensive background check, drug screening, driving record review, VIP protocol training, and ongoing performance evaluations.

Yes. For airport services, we monitor your flight in real time. If your flight is delayed, your chauffeur adjusts automatically — no extra charge.

We guarantee arrival 15 minutes before your scheduled pickup. If we are late, your ride is complimentary. Our on-time rate is 99.8%.

Contact us to request corporate pricing. We will assign a dedicated account manager, set up consolidated billing, and tailor service to your company's needs.

Yes. Corporate accounts enjoy preferred rates, volume discounts, and priority booking. Contact us for a customized pricing proposal.