Privacy Policy

1. Information We Collect

Information You Provide

• Name, email address, phone number, and any special requests submitted through booking, contact, or quote forms.
• Pickup and drop-off locations, dates, times, and vehicle preferences.
• Payment information (credit card numbers, billing address) processed securely via Stripe — we never store full card details on our servers.

Information Collected Automatically

• IP address, browser type, device information, and operating system.
• Usage data including pages visited, time spent, and referral sources through cookies and analytics tools (Google Analytics).

2. How We Use Your Information

• Process and fulfill transportation reservations and service requests.
• Communicate booking confirmations, updates, receipts, and service-related notifications.
• Process payments securely through our payment processor (Stripe, PCI DSS compliant).
• Improve our website, services, and customer experience.
• Send promotional offers and marketing communications (only with your explicit consent).
• Comply with legal obligations and respond to lawful requests.

3. Information Sharing

We do not sell your personal information. We share data only with the following categories of service providers:

• Payment processing: Stripe — for secure payment transactions.
• Analytics: Google Analytics — for website usage insights (anonymized data).
• Communication: Email and SMS service providers — for booking confirmations and updates.
• Legal requirements: When required by law, court order, or government regulation.

4. Data Retention

• Booking and transaction records are retained for 7 years as required for tax and legal compliance.
• Contact form submissions are retained for 2 years or until you request deletion.
• Analytics data is anonymized and retained per Google Analytics' standard data retention policies.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure payment tokenization via Stripe (PCI DSS compliant), role-based access controls, and regular security audits. While no method of transmission or storage is 100% secure, we take commercially reasonable measures to protect your information.

6. Cookies & Tracking

• Essential cookies: Required for website functionality and security.
• Analytics cookies: Google Analytics — for understanding usage patterns and improving our service.
• You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

Under applicable privacy laws, including the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to know: Request what personal information we have collected about you.
• Right to delete: Request deletion of your personal information, subject to legal retention requirements.
• Right to opt out: Opt out of the sale of personal information (we do not sell your data).
• Right to non-discrimination: You will not be discriminated against for exercising your privacy rights.
• Right to correct: Request correction of inaccurate personal information.
• Marketing opt-out: Unsubscribe from marketing communications at any time via the link in any marketing email.

To exercise any of these rights, contact us at bookings@luxurylimoz.com. We will respond within 45 days.

8. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it promptly in compliance with COPPA.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent website notice. The "Last Updated" date above reflects the most recent revision.

10. Contact Us

For privacy-related inquiries or to exercise your data rights, contact us at bookings@luxurylimoz.com or call (737) 465-7452.